User Journey Map Template

User Journey Map Template, within the Milanote app

Identify the key touchpoints in your user journey

Creating a user journey map can help you to design better products and services. By drilling down into the pain points and frustrations during a customer's experience, you can quickly identify what needs to change, and brainstorm possible solutions.

By undertaking the mapping process, you can learn about the weaknesses in a user experience and ultimately propose a better solution.

A user journey map can be completed at a macro level to the entire experience with your client's organisation, or focus in on a particular feature of a single product or service. By drilling down into the pain points and frustrations during a user experience, you can quickly identify what needs to change, and brainstorm possible solutions.

This template is part of the UX/UI Designers collection.

  • Explore ideas
  • Organize visually
  • Share with your team
  • Gather feedback
  • Export to PDF

Collect everything in one place

Milanote is the visual way to collect everything that powers your creative work. Simple text editing & task management helps you organize your thoughts and plans. Upload images, video, files and more.

Organize visually

Milanote's flexible drag and drop interface lets you arrange things in whatever way makes sense to you. Break out of linear documents and see your research, ideas and plans side-by-side.

Collaborate with your team

Milanote boards can be a private place to think, or a shared workspace for collaboration—you're in total control of who sees what. Instantly see your team's changes, leave comments, and never miss a thing with smart notifications and alerts.

Organize all aspects of your next project in one place.

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