A user journey map helps you to develop better solutions to client problems. Through the process of studying the buying process, you can uncover bad UX and ultimately make better design decisions.
The perfect template for UX journey mapping
By honing-in on the specific issues that flag during a customer's experience, you can rapidly determine what needs to change. A user journey map can completed at a both a macro or a micro level, and typically features:
- Audience persona
- Journey stages
- Channels and devices
- How the customer feels vs. should feel
- Solutions & opportunities
It's best practice to continually update and review the user journey map over time. Just because something works now doesn't mean that it will continue to work in the future as behaviour changes. You may find it useful to complete a brainstorming session with the outputs of your user journey map.
This template has been pre-populated with a sample user journey to show you how it should look.
Sharing and collaboration is simple in Milanote. Once you've completed your user journey map, you can share the board directly with clients.
Why use a Milanote template?
Milanote's public template browser allows immediate access to high-quality pre-formatted boards from expert contributors that help you and your team get started faster.
- Create your own private templates to share with colleagues and speed up common tasks and processes.
- Collect all of your requirements in one place—all your notes, ideas and research side by side.
- Create boards within boards to add as many levels of hierarchy as your project requires.
- Export your boards to linear or layout PDFs, or simply invite clients and stakeholders to collaborate in boards directly.
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